What kind of Customer Support do I receive?
Premium marketgoo support comes with every PRO Subscription while we offer standard support for potential users and freemium users.
We offer:
- Email and Chat Support
- Phone support by appointment
Frequently Asked Questions
What's the best way to resolve an urgent issue?
The fastest way to get help is to email us support@marketgoo.com or visit or you can find a direct chat box at the bottom right of the screen when you log in to the app to reach us out. We'll reply within 24 hours, but it's usually a lot faster depending on when you reach out and how busy we are.
How fast is marketgoo's Support average email response time?
On average we reply to support queries within 2 hrs to 15 hrs.
What if I have a marketgoo billing issue?
For billing queries, we will need to contact you via email anyway to confirm account ownership, so email is the best way to resolve any billing issues. We recommend reaching out via email at support@marketgoo.com.
Read:
Managing my marketgoo Subscription
How can I cancel my marketgoo account?
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What timezones do we Support?
We support global timezones as per our customer demands but we mostly operate at CEST (Central Eastern European Timezones) Depending on the support interaction and urgency, we schedule appointments for marketgoo PRO subscriptions. Feel free to send us a message at support@marketgoo.com
Read: Contacting marketgoo support
What If I Find A Bug while using marketgoo?
Bugs can happen, if you come across one please don't hesitate to let us know. However, it can help to try a few general troubleshooting steps just to see if it's a temporary glitch. If you encounter a potential bug, please try the steps:
- Refreshing your browser and clearing out your browser cookies and cache
- Open a fresh incognito browser and see if the process works
- Open another browser like Firefox or Chrome and see if the process works
Still Stuck? Time To Grab Some Screenshots
To help us figure out what's going on please let us know the following information and screenshots. Here's what we'll need:
- What browser are you using? (eg: Chrome, Firefox)
- A description of the steps are you following to receive the error or issue
- Screenshot of your entire window with the Developer Tools Console tab
- How to use Developer tools in Chrome
- How to use Developer tools in FireFox
Chrome Developer Tools
To collect a screenshot from your Chrome Developer Tools, please follow these steps:
- Open Developer Tools
- Click the Console tab
- Refresh the page
- Take a screenshot of the results, the entire window, including the URL, is recommended
Firefox Developer Tools
To collect a screenshot from your Firefox Developer Tools, please follow these steps:
- Click on the Hamburger menu on the top right
- Click on Web Developer
- Click on Inspector
- Click the Console tab
- Refresh the page and perform the action that is returning the error
- Take a screenshot of the results, the entire window, including the URL, is recommended
How To Take A Screenshot
It helps us a great deal to resolve potential bugs if you can take a screenshot of your whole window including the dev console.
Mac OSX
Press Command + Shift + 3 keys – To take a full-screen screenshot that saves on your desktop as a .png.
Windows
- Open Snipping Tool
- Press Ctrl + PrtScn keys. This captures the entire screen
- Save your snip to your desktop
Send your screenshot and steps of your process to support@marketgoo.com.