What kind of Customer Support do I receive?

Premium MarketGoo support comes with every PRO Subscription while we offer standard support for potential users and freemium users.

We offer:

- Email and Chat Support

- Phone Support by appointment

- Screen Sharing Session via video call (We use this website for Screen Sharing: https://appear.in/Marketgoo)


Frequently Asked Questions

What's the best way to resolve an urgent issue?

The fastest way to get help is to email us support@marketgoo.com or visit or you can find a direct chat box at the bottom right of the screen when you log in to the app to reach us out. We'll reply within 24 hours, but it's usually a lot faster depending on when you reach out and how busy we are.

How fast is MarketGoo's Support average email response time?

On average we reply to support queries within 15 mins to 12 hours.

What if I have a MarketGoo billing issue?

For billing queries, we will need to contact you via email anyway to confirm account ownership, so email is the best way to resolve any billing issues. We recommend reaching out via email at support@marketgoo.com.

Read: 

Managing my MarketGoo Subscription

How can I cancel my MarketGoo account?

What timezones do we Support?

We support global timezones as per our customer demands but we mostly operate at CEST (Central Eastern European Timezones) Depending on the support interaction and urgency, we schedule appointments for MarketGoo PRO here.

Read: MarketGoo Support hours


How Do I Find Out If MarketGoo Fits My Needs?

The best way to find out if the tools suit you business needs is to sign up for the MarketGoo Free Trial. You can cancel at any point within the free trial if you don't want to be charged. Once you sign up you can start learning how to use MarketGoo with a webinar walkthrough. You'll then be able to sign up for a 1:1 demo of the tools for yourself and your team. 

What If I Find A Bug?

Bugs can happen, if you come across one please don't hesitate to let us know. However, it can help to try a few general troubleshooting steps just to see if it's a temporary glitch. If you encounter a potential bug, please try the steps:

  • Refreshing your browser and clearing out your browser cookies and cache
  • Open a fresh incognito browser and see if the process works
  • Open another browser like Firefox or Chrome and see if the process works

Still Stuck? Time To Grab Some Screenshots

To help us figure out what's going on please let us know the following information and screenshots. Here's what we'll need:

  1. What browser are you using? (eg: Chrome, Firefox)
  2. A description of the steps are you following to receive the error or issue
  3. Screenshot of your entire window with the Developer Tools Console tab

Chrome Developer Tools

To collect a screenshot from your Chrome Developer Tools, please follow these steps:

  1. Open Developer Tools
  2. Click the Console tab
  3. Refresh the page
  4. Take a screenshot of the results, the entire window, including the URL, is recommended

Firefox Developer Tools

To collect a screenshot from your Firefox Developer Tools, please follow these steps:

  1. Click on the Hamburger menu on the top right
  2. Click on Web Developer
  3. Click on Inspector
  4. Click the Console tab
  5. Refresh the page and perform the action that is returning the error
  6. Take a screenshot of the results, the entire window, including the URL, is recommended

How To Take A Screenshot

It helps us a great deal to resolve potential bugs if you can take a screenshot of your whole window including the dev console.

Mac OSX

Press Command + Shift + 3 keys – To take a full-screen screenshot that saves on your desktop as a .png.

Windows

  1. Open Snipping Tool
  2. Press Ctrl + PrtScn keys. This captures the entire screen
  3. Save your snip to your desktop

Send your screenshot and steps of your process to support@marketgoo.com.

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