Contacting marketgoo support

marketgoo Support Hours and availability of support are subject to marketgoo internal policies and terms.

Regular Support Hours and turn around times:

Monday - Friday 10:00 am to 19:00 CEST (Central Eastern European Timezone)

Weekends - Support line is available for urgent issues (Issues impacting business)

Support Turn around time: within 24 hrs (except weekends)


You may use this format for reporting issues with marketgoo support:

Issue/Question:

Are you a marketgoo existing customer: [Y/N]

Preferred mode of contact [Contact Number/Call schedule]:

If reporting and issue, we kindly ask for you to include a screenshot or recording of what is happening and try checking with other website browsers if the issue exist the same.



What If I Find A Bug while using marketgoo?

Bugs can happen, if you come across one please don't hesitate to let us know. However, it can help to try a few general troubleshooting steps just to see if it's a temporary glitch. If you encounter a potential bug, please try the steps:

  • Refreshing your browser and clearing out your browser cookies and cache
  • Open a fresh incognito browser and see if the process works
  • Open another browser like Firefox or Chrome and see if the process works

Still Stuck? Time To Grab Some Screenshots

To help us figure out what's going on please let us know the following information and screenshots. Here's what we'll need:

  1. What browser are you using? (eg: Chrome, Firefox)
  2. A description of the steps are you following to receive the error or issue
  3. Screenshot of your entire window with the Developer Tools Console tab

Chrome Developer Tools

To collect a screenshot from your Chrome Developer Tools, please follow these steps:

  1. Open Developer Tools
  2. Click the Console tab
  3. Refresh the page
  4. Take a screenshot of the results, the entire window, including the URL, is recommended

Firefox Developer Tools

To collect a screenshot from your Firefox Developer Tools, please follow these steps:

  1. Click on the Hamburger menu on the top right
  2. Click on Web Developer
  3. Click on Inspector
  4. Click the Console tab
  5. Refresh the page and perform the action that is returning the error
  6. Take a screenshot of the results, the entire window, including the URL, is recommended

How To Take A Screenshot

It helps us a great deal to resolve potential bugs if you can take a screenshot of your whole window including the dev console.

Mac OSX

Press Command + Shift + 3 keys – To take a full-screen screenshot that saves on your desktop as a .png.

Windows

  1. Open Snipping Tool
  2. Press Ctrl + PrtScn keys. This captures the entire screen
  3. Save your snip to your desktop

Send your screenshot and steps of your process to support@marketgoo.com.

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